Streamline your customer contact processes and reduce costs by using an intelligent chatbot to instantly triage incoming enquiries, escalating urgent contacts to human agents, and allowing the chatbot to manage routine and less urgent questions.
Getting first contact resolution is critical but context-gathering is time-consuming for an agent. Our solutions deploy process based chatbots to gather context, to service FAQs and simple enquiries and to launch more complex maps in response to the customer’s enquiry. This can prove especially effective at peak times to reduce load on the agents and at times when there are no agents available, providing 24/7 service availability at lower cost.
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