Engage your customers with feedback forms and survey questionnaires, in a low-cost, easy set-up service across multiple channels for valuable insights into how your customers use your products and services. The platform automates and coordinates digital engagement campaigns in a stand-alone feedback service, or as a touchpoint in a more complex customer journey.
The platform rapidly collects and aggregates the results, both quantitative (such as NPS and CSAT scores) and qualitative (text-based sentiment and emotion cues), for the best view of your customers’ experience of your business. But collecting the data is only half the story. You can react to the feedback through the use of intelligent, low-touch automation to drive greater revenues through customer lifetime value.
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