When customer payments stop, businesses must act quickly, and with sensitivity, to get them reinstated with as little disruption as possible. The Direct Debit (DD) Failure process maps seamlessly coordinate automation with the human element for cost efficiency and low-touch resolution, providing a positive customer experience and business outcome.
The platform receives rejection notifications from payment service providers and interrogates your CRM system so the map can automatically tailor engagement with customers to resolve them. The maps provide self-service options for customers to reinstate a direct debit, freeing up your customer services agents to focus on providing the human touch to resolve payment difficulties and disputes and manage escalations.
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