The Disputed Reads (DR) maps are the result of our many years’ experience of the complex DR process in the Energy Sector. The maps ensure that only validated disputes are raised and accepted. The platform automates initiation of a valid dispute, the end-to-end coordination of industry flows between suppliers, collection of reads and ensures customers are updated on the progress and outcome of their case. Escalations also are automated, and all actions are compliant with, and auditable by, regulators and code administrators.
As well as seamlessly managing the process, the platform provides analytics tools that give critical insights into the volumes, causes and outcomes of disputed reads and resolution timescales. This puts energy suppliers squarely in the driving seat to design process improvements for the sector.
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