When a customer is incorrectly transferred from their energy supplier, the gaining and losing operators need to act quickly to avoid customer complaints and regulatory fines. Our maps act immediately when the issue is raised. In many cases, this means that the issue can rapidly be resolved by withdrawal or objection and therefore suppliers can avoid the cost of industry-standard Erroneous Transfer (ET) process.
Where an industry flow is received or must be sent, our maps ensure that only valid ETs are raised and accepted. Customers are kept informed as to who is doing what and when, and escalations between suppliers are managed automatically. To deliver continuity throughout the process, the platform automatically manages and supervises the return of the meter point to the correct supplier and ensures that the appropriate flows and reads are exchanged. Analytics also provide reporting to ensure compliance with licence obligations.
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