Capturing meter reads is an important customer touchpoint that must be fast, simple and frictionless for your customers and, at the same time, cost-efficient for your business. The Meter Read process maps seamlessly integrate business automation and digital engagement for cost efficiency and a better customer experience.
The maps intelligently capture, validate and process domestic meter reads through email, social, text and web channels. The platform automatically extracts meter reads from free-text messages and confirms with the customer that it has the correct information. Customers are automatically notified that the reads are validated and have been accepted. Where a read is not accepted, the platform raises a task on an agent work list to resolve it and monitors progress to completion. The business has a successful and compliant outcome and the customer has a great experience.
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