Intelligent and responsive customer engagement is the key to promoting a great customer experience during the claims process. Claims can be complex and require empathy, tasks best handled by humans. However, there is still a strong case for business process automation to drive faster resolution, lower costs and market differentiation.
Our platform seamlessly manages the coordination of the complex series of business processes across departments, of human work items and machine tasks and integration of your third-party systems (CRM, billing… etc). It monitors and alerts on incomplete tasks and manages escalation processes for deadline-sensitive pathways, allowing you to deliver an intelligent and coherent customer experience, within budget, within deadlines and in a compliant and auditable package.
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